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Build and enhance the skills of spa and wellness managers, spa and product house trainers and practitioners of complementary therapies. See below for programmes dates. More Programmes.

Tailored to meet your specific objectives in partnership with you to deliver an educational wellness solution that best fits your culture, style and way of working. See how we can help..

We like to work with you

We work with our spa and wellness clients to deliver customised solutions that achieve lasting results. In any consulting project, we seek to gain an in-depth understanding of your business and your people before recommending solutions. We will invest time getting to know your current business challenges, working with you to create and implement effective solutions.

Drawing on our experience and learning, we can provide you with specialist guidance: we make it our business to create an innovative, pragmatic solution with real commercial impact which addresses your specific business needs.

We work with you as advisers and partners, transferring skills and learning as we go: setting you up for sustainable success for the future, allowing you to lead your people and manage your business.

Examples of recent consulting projects include:

• Designing and setting up spa and wellness educational facilities
• Advising on recruitment practices including designing and implementing competence measurement tools, recruitment and assessment processes
• Researching, developing and implementing unique guest service journeys
• Designing and delivering bespoke training that address the skills shortages of spa and wellness employees across the company
• Coaching key members of the management team
• Developing business skills in merchandising, marketing and revenue management
• Carrying out spa quality audits against measurable criteria
• Designing a “mystery guest” process from initial phone call through to spa visit and follow up reporting

Call or email us now for more examples of how we use creative approaches to develop and implement educational wellness solutions for our clients. info@urbanhealing.net