team leadership
When an organisation needs to change to meet the opportunities of the future, leadership and inspiration must come from the top. Team leadership is a critical driver of your spa’s performance and your ability to attract, develop and retain your team’s talent, will be a major competitive advantage far into the future
Workshop Objectives
By the end of the Team Leadership workshop you will be able to:
- Explain how to motivate, engage and lead your team
- Assess your team’s state of wellness and plan how to lead your team towards wellness
- Describe how to use DISC to communicate successfully with your team
- Carry out a one to one recruitment interview using a structured format
- Set measurable objectives for your team which contribute towards your spa’s business objectives
- Demonstrate how to provide effective recognition and constructive feedback
- Explain how to apply coaching techniques to build confidence and develop your team’s potential
- Conduct performance review discussions and assess individual performance
- Describe how to apply the key principles of handling challenging team members
Key Topics
- Inspiring a culture of wellness within your spa
- Motivating and engaging your team to success
- Attracting the best – Recruitment and selection
- Setting and communicating personal objectives
- Coaching and training for personal success
- Providing feedback on standards and performance
- Assessing individual performance – Performance review
- Handling challenging team situations – Team dynamics
