Often you hear complaints about guest service when staying in hotels or visiting restaurants. And sometimes you are totally surprised and delighted by their actions and want to share the experience with others. Here is a story of great service to warm your heart. After staying at the Premier Inn Thetford recently, I (Alison) left

By Rosie Waites, BBC News Bad customer service is unforgivable and it’s everywhere in the UK, says Michelin-starred chef Michel Roux Jr. So why is it still so bad? Surly, slapdash and dreadful. That’s how chef Michel Roux Jr sums up customer service in the UK. “It’s not just in restaurants, you get bad service

Urban Healing are pleased to announce they are now official WorldHOST Trainers offering WorldHOST Principles of Customer service training. Over the next decade, the UK will host an impressive series of global sporting events including the London Olympic and Paralympic Games in 2012, the Ryder Cup and Commonwealth Games…, both in 2014, and the Rugby

Northampton, 25 October 2010 Urban Healing congratulates one of our longstanding clients, Center Parcs, for winning two prestigious National Training Awards. Center Parcs won a Regional Training Award and a National Training Award in the large employer category in recognition for their outstanding contribution and commitment to training and development in the workplace. The awards

Download: Urban Healing SpaWorld Mallorca 2010 GSJ Presentation