we are a learning & development company

We design, develop and implement bespoke training programmes that lead to a sustainable change in behaviour.

Our core strength is our ability to convert an idea, a concept, a message or a whole philosophy into engaging training that produces results often exceeding the agreed outcomes.

We work in four key areas:

People development

Our people development programmes build and enhance the skills of employees in the hospitality, service and retail industry. Results driven and client focused, our bespoke learning solutions help organisations fulfill their potential through improved performance.

Wellbeing through change

We develop wellbeing through change strategies and initiatives for organisations who want to establish best practices for healthy lifestyles and successful lifestyle improvements within their workforce. The outcomes of these programmes are a more engaged and happy workforce, increased loyalty and decreased cost of absenteeism and presenteeism.

Responsible business

In organisations where social, ethical and environmental responsibility forms part of corporate culture, we help to develop and deliver innovative training programmes that create awareness amongst employees and provide them with practical tools and guidelines to make a difference.

Service excellence

We develop and deliver award winning customer service initiatives and training programmes designed to increase customer satisfaction, loyalty and revenues. If you need an individually tailored solution for your business or want to  achieve an accredited customer service standard, partnering with Urban Healing will create measurable results for you.

We work with small groups and roll out initiatives to large workforces reaching out to ten thousands of employees.

Whenever wellbeing is not the key focus of a project, we ensure wellbeing elements are woven into the training to promote happiness and wellbeing at work at every opportunity.

Our company name, Urban Healing, expresses what we firmly believe in:

The higher your wellbeing and happiness, the more likely are you to achieve what you set out to do and the more successful you are and the more opportunities you have to create high levels of wellbeing for yourself.

Experiencing and enjoying success has amazing physiological and psychological benefits. One of the added benefits of all our services is the positive and measurable impact they can have on the physical and emotional wellbeing of your staff – creating even greater engagement in your business future. If this is something you’d like to work towards, please talk to us.

results-focused. passionate. approachable

Here are some of the results we’ve helped businesses around the world achieve:

• Higher customer satisfaction ratings
• Significant decrease in customer complaints
• Increased willing to return
• Higher employee satisfaction ratings
• An increase in revenue and profitability
• More effective recruitment
• A higher staff retention rate
• More motivated staff
• An increased occupancy rate and more repeat bookings.

Please take a look at our case studies to get more details on the successes we helped our clients to achieve.

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